Faq

Shopping

HOW TO CREATE AN ACCOUNT?

You can create your OBLŌS customer account by clicking on the “Your account” section in the specially created menu bar. Then click on “Create an account” and fill in the mandatory fields marked with an asterisk. Finally, click on the “Validate” button “. You will receive a confirmation email at the address provided during the account creation process. For assistance or more information, please contact our Customer Service: customer.care@oblos.com .

WHAT ARE THE ADVANTAGES OF CREATING AN ACCOUNT?

Creating an account on www.oblos.com allows our brand to quickly identify the user when shopping on the online boutique. You can also: 

  • consult your order history 
  • follow the status of the shipment of orders 
  • replace items or make returns 
  • update personal data.

To ensure your safety, OBLŌS.com does not store credit card data and does not share your personal data with third parties under any circumstances.

CAN I MODIFY OR DELETE MY ACCOUNT ON OBLŌS.com?

You will be able to modify your OBLŌS.com account details in the “Your account” section. Enter your username and password and, once logged in, visit the “My profile” section to modify or delete data. 

HOW TO PLACE AN ONLINE ORDER?

From the e-store menu, you can discover our collections and new arrivals or choose a specific product model. You can refine your search by selecting colors, materials and model names. After adding the products you are interested in to the shopping bag, you can check your selection, modify it and proceed directly with the purchase. To complete your order, simply indicate the shipping address and the address for the delivery receipt and choose a payment method. It is also possible to purchase on the OBLŌS website by registering via the “My Account” section. At checkout, if your order contains more than one item, the option to receive the products separately through multiple shipments is already preselected. If you do not change this option, you agree to receive the products separately as soon as they are ready for shipment.

If, on the other hand, you wish to receive the entire order in a single shipment, or as soon as the last item is ready for shipment, simply select the corresponding option. Please note that the option to receive the entire Order in a single shipment is not applicable in the case of Orders that also contain Pre-Order Products and / or products requested through the e-mail service.

HOW LONG WILL MY ORDERS BE PROCESSED?

We endeavor to ship all orders within 24 hours of payment being made. The expected shipping and delivery times are to be considered only as indicative, as we are not responsible for any delays caused by the credit card payment authorization processes or by the logistics services to which we entrust our shipments. Once your order has been shipped, you will receive a confirmation email containing shipping details and a reference number to track the shipment of your order. If you have registered, you can follow the status of your shipment by clicking on ‘My account’ and then on ‘Orders’. 

MORE THAN 24H HAS PASSED AND I HAVE NOT RECEIVED THE ORDER CONFIRMATION EMAIL; WHAT SHOULD I DO? 

If you saw the confirmation message at the time of purchase, we recommend that you also check the spam folder. If you cannot find the order confirmation email, please contact us at customer.care@oblos.com

HOW TO MONITOR MY ORDER?

You can follow the shipment of the order by connecting to your area, then clicking on “Your orders.” Finally, by clicking on the tracking number you will be informed about the shipping phases of the order. The same tracking number is also indicated in the shipment confirmation email; please enter it on the website of the Fedex courier to track the shipment of the order.

Payment options and tax

WHAT ARE THE PAYMENT METHODS ACCEPTED ON THE OBLŌS WEBSITE?

Payment for purchases on the Oblos.com site is made by credit card of the “CB” circuit, Visa ©, Eurocard ©, Mastercard ©, American Express ©, Apple Pay ©. 

Payment for purchases can also be made via Paypal or by bank transfer. The prices indicated on our European pages are gross prices, i.e. already inclusive of VAT.No additional taxes or customs duties are levied within the EU.During the checkout process, VAT is shown individually. For purchases made from non-EU countries, any customs taxes are the sole responsibility of the buyer.

The total amount for the Products, if not Pre-Order, will be charged only after we have verified the details of your card, together with the sending of the relative confirmation email and their shipment, according to the payment method chosen by you. The amount of any Pre-Order Products will instead be charged in advance of their shipment, however only after we have verified the details of your card and at the same time as sending the Confirmation Email of the relevant Order. 

OBLŌS.com uses the most advanced security systems to protect your payment data, guaranteeing the absolute security of all transactions. The charge will be in the same currency as the prices indicated at the time of payment. The total amount of the order includes shipping costs, where applicable, taxes and duties. You will receive a payment receipt for orders placed on our site. 

IS IT POSSIBLE TO PURCHASE ON THE SITE WITH A CARD OTHER THAN MINE?

Yes, you can make purchases on the OBLŌS online store even with a card not in your name, as long as you are authorized by her/his owner and that the address and name displayed on the credit card coincide with the personal data of the person filling in the order form, which will also be the recipient of the invoice.

CAN I RECEIVE THE REFUND ON A CARD DIFFERENT FROM THE ONE USED FOR THE ORDER?

For security reasons, it is not possible to make a refund on a card other than the one with which the purchase was originally made. 

ACCOUNT AND SECURITY

Registering on OBLŌS.Online Store has many advantages: 

  • Status of orders and verification of previous purchases 
  • Management of personal data and saving of favorite settings 
  • Account and address data management 
  • Invitations for online events, promotions on exclusive products and special promotions.

IS MY PRIVATE PERSONAL DATA PROTECTED?

In full compliance with the privacy law, your personal data is private and confidential, and will never be disclosed to other people. Please note that if you subscribe to our newsletter we may use your contacts to inform you about the latest arrivals or about any fashion events organized by our Maison. If you prefer not to receive these updates, you can unsubscribe from the newsletter at any time by going to ‘My account’ and selecting the appropriate box relating to the Newsletter. For more details, please consult the dedicated Privacy Policy section. 

WHAT ARE THE DELIVERY TIMES AND HOW MUCH WILL IT COST?

Delivery normally takes up to 5 working days within the EU and up to 10 days outside the EU. OBLŌS does not charge shipping costs for the purchase of its products. When you buy a product of the OBLŌS brand you will have free shipping and you will also be given the opportunity to return it once within 14 days, paying for the pertinent courier costs, if the product does not meet your expectations. For more details, see the appropriate shipping and returns section.

IS DELIVERY TO MY HOTEL EXPECTED?

We can also ship your purchased product to the address of the hotel where you are staying as long as the stay at your hotel is compatible with the delivery times and we do not guarantee if, however, due to delay in delivery you will not be able to receive the package sent to you. In this case, you must write down in the purchase form the dates of the days of your stay and in addition to your personal data also the exact details of the company that owns the hotel and the address. 

DOES OBLŌS ONLINE STORE ACCEPT SHIPMENTS TO PO BOXES OR BY SHIPPING AGENTS?

We inform you to keep in mind that we do not accept orders with PO box addresses or with a postpone request. 

DO YOU DELIVER TO ALL COUNTRIES?

Normally Yes, but if deliveries encounter shipping problems to some countries we usually ship to, because they may have added some restrictions, you will be notified at checkout, however if the payment has already been made you will be refunded as soon as possible if the product cannot be shipped.

DO I NEED A SIGNATURE FOR THE DELIVERY OF MY PACKAGE?

Yes, to receive the package containing the product or products purchased on our site it is necessary to put your signature on the forwarder’s document showing your identity document or the identity document of the person you have delegated to receive the package in the purchase form when ordering. Therefore, parcels are not delivered by leaving them at the post box. 

HOW CAN I RETURN OR EXCHANGE AN ITEM?

Making a return or exchange is very easy. You have 14 days to decide to return an item. Just apply for an authorization number from your account by filling in the information requested in the appropriate section. 

IS IT POSSIBLE TO RETURN A RETURN TO A PHYSICAL STORE?

Products purchased on our online store cannot be delivered to physical stores. The only way is the online procedure. 

ARE EXCHANGE OR REFUND RETURNS ALWAYS POSSIBLE?

We will take care of exchanges and refunds once orders are received as long as your purchases are being checked by our quality department.

The time for reimbursement provided for in our general conditions of sale are purely indicative and may vary according to the purchase period, sometimes deliveries and reimbursements may be subject to any delays. We generally take 15 days from receipt of the returned product in our warehouses to make the refund. For more details on return policies, please consult the dedicated section on shipments and returns. 

WHAT IS THE AVAILABILITY OF THE PRODUCTS DISPLAYED ON THE SITE AND WHEN IS IT POSSIBLE TO MAKE ORDERS OF CONSISTENT QUANTITIES?

All items for sale on our OBLŌS.com e-boutique are available. If the products run out due to a simultaneous strong request for purchases, you will receive a product not available message, but you can book the product you want by sending an e-mail to our customer service address customer.service@oblos.com or try again in a period next to visit our site and try to select the desired product. Our creations are made entirely by hand in Italy and require a relatively long time for their manufacture; we also adopt a restricted policy also for the distribution, because we believe it is our duty to preserve the exclusivity that distinguishes us also in the limited diffusion of our products. We reserve the right to satisfy the request for larger quantities through our email service customer.service@oblos.com only in the case of selected distributors and / or resellers after carefully analyzing whether they reflect the high quality and image standards compatible with our brand.

HOW TO NAVIGATE IN THE OPTIMAL WAY ON OUR SITE?

In order to make your experience on OBLŌS.com as pleasant as possible, we recommend that you use the latest version of your browser. If you visit our site with a previous version, we cannot guarantee the full usability of all the features. Keep in mind that the browser must accept cookies and must be compatible with the SSL system.

AUTHENTICITY AND COUNTERFEITING OBLŌS

guarantees the authenticity of all products purchased on the site. OBLŌS products are entirely manufactured in Italy by expert craftsmen and are subjected to a rigorous quality control. OBLŌS products are patented at the general directorate against counterfeiting at the ministry of economic development in Rome and our company is always active in monitoring any copyright infringement. However, we believe that the counterfeit products are of low quality, and that given the particular characteristics of our accessories which by their nature have a difficult construction, it is very difficult to achieve the perfection of our manufacturing and its high quality standard, which comes from the combination of the use of very expensive materials and its advanced production techniques carried out for their realization. 

HOW CAN I CONTACT THE OBLŌS SERVICE?

You can get in touch with our staff by sending an e-mail to the addresses on our website info@oblos.com ; customer.service@oblos.com ; privacy@oblos.com.

You may also write directly to the following address: OBLŌS via M. Rapisardi, Nr. 8 – C.A.P.95013 – Fiumefreddo di Sicilia (CT).

HOW CAN I TAKE CARE OF OBLŌS PRODUCTS PURCHASED?

Our products are made by expert craftsmen with high quality and exclusive materials.Simple gestures are enough to follow to best preserve your accessory over time;for this specific purpose we therefore advise you to consult the specific section “Care of materials” which you find at the bottom of the homepage or at the bottom of the “SHOP” page specially created by us in relation to the care of the purchased product. 

IS THE QUALITATIVE RETURN OF THE MATERIALS AND COLORS PERFECTLY REALISTIC WITH THE IMAGES EXPOSED ON THE WEBSITE?

We have worked hard to try to visually present our products to you as realistically as possible, photographing them without filters and without Photoshop techniques that make the product artifact. The images therefore fully reflect the beauty and quality of our products even in the reflections of light emanating from the brass parts bathed in gold and the precious sapphire crystal where present. However, the images may undergo slight variations depending on the device with which you browse the site.

HOW MANY COLLECTIONS ARE CREATED EACH YEAR?

As already highlighted in the introductory section of our website relating to information about our company, OBLŌS is an iconic luxury brand and tends not to constantly create new models, but rather to try to technically improve existing ones with imperceptible changes that do not concern the visual aspect except in the addition of new color combinations. New models are created when our creative director believes he is developing a new project that can create something purely exclusive and of great beauty.

WHAT ARE COOKIES?

A cookie is information saved on your computer’s hard drive by your browser that tracks your movements within websites.We use cookies to know how many times you visit our site, the contents of your Shopping Bag, your previous purchases and to send you notifications that are of your specific interest.They have been designed to assist you in shopping.Most browsers are automatically configured to accept cookies, but it is usually possible to change the browser options to avoid automatic acceptance.If you decide not to receive cookies, you will still be able to use most of the services offered by our site, including the ability to buy products.Registered customers who have cookies enabled will be automatically recognized when they visit the OBLŌS online store.

WHAT IS THE WISH LIST?

In your ‘Wish List’ you can save your favorite products, monitor them every time you enter the site and access your personal area and buy them at any time. 

HOW DO I CREATE A WISH LIST?

To create a ‘Wish List’ you must register on the site and be logged in.When you explore our site and see a product that you like and that you would like to buy at a later time, use the ‘Add to Wish List’ button on the product page and this will automatically be added to your Wish List, which you canfind in the navigation menu.Once inside your Wish List, click on the product image to view the page and find the specific details of the product.You can also add more products to your wish list and move them when you see fit to the shopping bag or remove them from the list.

Close
Close
Sign in
Close
Cart (0)

No products in the cart. No products in the cart.


Currency